Everyone wants feedback — my utility company after a service call, the airlines, hotels, Amazon, and Apple. They all are looking for insights on how they can serve me better and looking for any missteps or flaws in their delivery of products and services.
The same is true with your employees. I can’t tell you how often my executive coaching clients tell me, “I wish I knew where I stood with my supervisor.” Why should this be such a mystery? And, why is it so difficult for employers to give feedback to their staff? [Read more…]